Privacy Policy

At FiberFlick, we value your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, and safeguard your information when you use our telecom services and visit our website.

Information We Collect

  • Contact Information: Name, address, phone number, email
  • Identity Verification: Government-issued ID (if required by law)
  • Service Details: SIM card activation info, call/SMS logs, data usage
  • Billing Information: Payment card details, billing address
  • Device Information: Device model, IP address, and browser type
  • Location Data: General location (for service optimization)

How We Use Your Information

  • Provide, manage, and improve our telecom services
  • Activate SIM cards and process port-in requests
  • Send service-related alerts and account updates
  • Respond to customer service inquiries
  • Process payments and prevent fraud
  • Meet legal and regulatory requirements
We will never sell or rent your personal data to third parties.

Sharing Your Information

  • Authorized partners (e.g. payment processors, network carriers)
  • Government/regulatory bodies (if required by law)
  • Internal customer support and technical teams
Mobile Opt-In, SMS consent, and phone numbers collected for SMS communication purposes will not be shared with third parties and affiliates for marketing purposes. All third-party access is limited to service-related tasks and is bound by strict confidentiality agreements.

Data Security

  • Secure Sockets Layer (SSL) encryption for online transactions
  • Access controls and authentication
  • Regular system monitoring
We do not store your card details on our servers.

Customer Communications

  • Service activation, alerts, or changes
  • Promotional messages or new offers (only if you opt in)
  • Feedback or support follow-ups
You can unsubscribe from marketing messages at any time.

Cookies & Website Tracking

  • Understand how visitors use the site
  • Improve user experience and performance
  • Offer targeted service updates
You can disable cookies in your browser settings if you prefer.

Your Rights

  • Access the data we hold about you
  • Correct inaccurate information
  • Request deletion of your data (unless legally required to keep it)
To make a request, email us at admin@fiberflick.com.

Policy Updates

We may update this policy as our services grow. If we do, we will post changes on our website's homepage or notify you directly.